Refund policy

Last updated: August 23, 2026

At Baba Bhole Nath, every rudraksha, mala, gemstone and murti is checked by hand before it is packed for you. Because sacred items are personal in nature, we do not accept returns or offer refunds for change of mind, size preference or general dissatisfaction.

We strongly encourage you to review the specifications (bead size, mala length, idol size, weight) on each product page and reach out to us before placing your order if you have any questions. Our team is happy to help you choose the right item.

When we will replace or refund

While we do not accept change-of-mind returns, we stand fully behind the authenticity and quality of everything we ship. We will issue a free replacement or refund in the following cases:

  • Wrong product received: If you receive an item that does not match what you ordered (wrong mukhi, wrong material, wrong size or variant from what you selected), we will send you the correct product at no additional cost.
  • Defect or damage on arrival: If the item arrives cracked, broken, with a broken thread or capping, or with a visible defect, we will replace it free of charge.
  • Damaged in transit: If the package arrives damaged or the product is damaged during shipping, we will replace it.
  • Authenticity concern: If a certified item does not match the certificate shipped with it, we will replace it or refund you in full.

How to claim a replacement

To be eligible for a replacement under the cases above, you must:

  1. Record an unboxing video of the package being opened. This is mandatory. Claims without an unboxing video cannot be processed.
  2. Email us at support@bababholenath.com within 48 hours of delivery, including:
    • Your order number
    • Clear photos of the issue
    • The unboxing video
    • A short description of the problem

We will respond within 2 business days with next steps. Approved replacements are dispatched within 3 to 5 business days. Approved refunds are processed to the original payment method within 5 to 7 business days; COD orders are refunded by bank transfer or UPI.

What we cannot accept

  • Return requests after 48 hours of delivery
  • Claims without unboxing video proof
  • Issues caused by misuse, contact with water, perfume or chemicals, or not following the care instructions
  • Natural variation in beads, wood grain, stone colour or hand finishing. Every natural item is unique, and minor variation from the photographs is not a defect
  • Size or length preferences after delivery. Please check the specifications before ordering
  • Items that have been worn or altered (re-threaded, re-capped)

Cancellations

Orders can be cancelled within 2 hours of placement by writing to support@bababholenath.com. After 2 hours, the order enters quality check and packing and cannot be cancelled.

Need help?

We are a small team that genuinely cares about getting your order right. If you are unsure about a bead size, mala length or any product detail, message us before ordering. We would much rather help you choose the right item upfront.

Email: support@bababholenath.com
Response time: within 24 hours, Monday to Saturday